A Client Service Associate’s responsibilities may generally include:
- Having ownership of the capital activity process across multiple fund complexes and multiple funds-of-one including investor subscription, redemption, and transfer processes for our evergreen funds and multiple closings, capital calls and distributions for our commitment-based funds
- Coordinating investor document collection process by working closely with the investor, fund administrator, and fund counsel
- Reviewing reconciliation with fund administrators to ensure accurate processing of capital activity and investor records
- Scaling team infrastructure to support new funds
- Producing and updating internal reporting for the Investor Relations/Business Development team, legal and compliance, fund accounting, financing, firm accounting and the investment team
- Identifying and implementing process improvements across all areas of responsibility including the use of new technologies
- Assisting with cross-departmental projects to improve the flow of information across the firm
- Supporting Customer Relationship Management (CRM) framework
